The Federal Tax Credits Blog

Posts Tagged ‘tax credit offices’

Question: WORKING TAX CREDIT CLAIM?

I sent my form off just a little over a week ago. My neighbour has just told me that royal mail have not been collecting from the post box right outside my front door for the last few days which made me wonder whether anything had been collected in the last week! I have called the working tax help line and the guy told me that there is nothing on their systems showing that my form has been received. He told me to call back in another week as it can take upto two weeks for them to register that they have received it. I know I can only have 3 months backdated – I have already lost two months because I was told I wasnt entitled to it! Has anyone else had any bother with the working tax offices? I’ll be really bugged if i call back in a week and they havent received it – in their own envelope too!

Thanks in advance for your answers

Answer: I would be firstly contacting Royal Mail to ask why they haven’t been collecting post from your post-box, and if they still haven’t collected get another application written up (a pain I know) and sent to the DWP through your post office, they’ll ensure it’s put in the bag for the postie to collect later that day.

Leave it for two days then call the DWP for an update on whether they have received the form and keep on top of them otherwise they’ll tell you to call back in a week or so, then it’ll go on and on. If you hassle them, they’re more likely to deal with your claim more quickly. I’d also explain in the meantime to the DWP of the problems you have faced and ask that this is taken into consideration with your claim given the 3 month back-dating rule that they are stating.

Good Luck x

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